Customer service quality and service commitment.
Our company is committed to the provision of equipment services as follows:
24, 1 months after the delivery of products for the quality assurance period
2, in the warranty period, any of the design, manufacturing, material selection, matching and transportation, and other reasons caused by the company's equipment damage, defects or failure, we are free to charge maintenance or replacement.
3, in the warranty period, the company provides equipment for life maintenance services, only the cost of the charge.
4, my company guarantee to provide the equipment (including equipment) is a new, unused, advanced technology, mature and reliable, and through strict factory inspection and testing the quality of products, to ensure compliance with the cabinet and the bid documents of product quality, specifications and performance requirements to provide products; under the proper installation, use and maintenance, equipment safety and stable operation.
5, strengthen pre-sale, sale, the after-sales service, the "8 hours of service", "ahead of the service", "the whole process of service", "life-long service" to implement the product manufacturing, installation, testing, repair of the whole process.
6, in time to provide customers with all the technical information and drawings in accordance with the contract, it is necessary to invite users to participate in the company's technical design review.
7, according to the time required by the user to the site to carry out technical services, to guide the user according to our company's technical information and drawings requirements for installation, commissioning and commissioning of the entire test run and trial production.
8, for the user to choose and purchase of equipment related to the contract equipment, we will take the initiative to meet the requirements of the technical requirements of the interface equipment and technical information.
9, the implementation of the parties on the issue of the meeting minutes or signed an agreement.
10 in accordance with the provisions of the contract for the user to organize the installation, commissioning, use, maintenance of business consulting.
11 at any time to meet user requirements for spare parts.
12 No matter what the situation in the US, not for any reason for the user.
13 this letter of commitment is an integral part of the contract, and the contract has the same legal effect.
Quality assurance and inspection equipment. The main equipment
1, my company's ISO9001 quality management system to ensure that the tender project equipment and services to meet customer requirements, we speak in accordance with user requirements to provide all quality assurance documents.
2, our company to ensure that the goods are brand new, not used, is the latest models and production with first-class technology, and fully meet the technical specifications and contract requirements of the quality, specifications and performance requirements. Our company to ensure the correct installation of the goods,
Under the right conditions, we will take full responsibility for the failure of the design, process or material due to defects in the service life. 3, before the production equipment, our company will to the user provide a production process of single, indicating what test to be carried to the user to decide which projects are required to participate in the inspection, so that users of our company before the production of the production steps and test of our proposed Bao Guiyi.
4, equipment in the manufacturing process, our company all manufacturing, processing, testing and equipment and material inspection work can confirmed by the user, when necessary, users can of our company ordered equipment and experienced technicians sent to our company to carry out supervision.
5, in the quality guarantee period, if the quantity, quality or specifications of the goods are not in conformity with the contract, or confirm that the goods are defective and does not meet the requirements of the material, the user can make a claim in writing to my company.
After 6, received a notice to the user requests service. Our company guarantee immediately with the users to keep in contact and provides processing or handling solutions, not equipment failure and defects to the user, we guarantee in within 24 hours after receipt of the notice, rushed to the scene to deal with.
By supervision and witness, factory acceptance
1, my company in 15 days from the effective date of the contract, to provide users with the design, manufacture and testing of the directory, design, manufacturing and inspection standards are in line with national standards and industry standards.
2, the user has the right to in the equipment manufacturing process sent technical personnel for supervision and inspection before the factory, to understand the equipment assembly, testing and packaging equipment quality, visa and confirmation, and ensure acceptance, user license of goods.
3, my company 10 days in advance about equipment inspection projects and the test of time to notify the user, to the user submitted the relevant manufacturing standard, drawings, data and actual technology process and inspection records, such as the user requires a copy archive, our company will be provided free of charge.
4, the user in the supervision and inspection of equipment, such as material defects or do not meet the requirements of the standard, the right to make comments, we will promptly take appropriate measures to improve the quality of products, delivery time.
5, our company equipment factory after the uninterrupted, continuous and stable operation for more than 72 hours of effective assessment.
6, our company in the equipment before delivery, the product quality, specifications, performance, quantity, weight and so on to carry out a detailed and comprehensive inspection and testing, the details of the test and the results, with the product in the factory information.
7, such as the test does not meet the requirements of the technical specification, the user can reject. We will promptly replace the rejected goods, or make the necessary transformation to meet the requirements of the user, the user does not need to bear any costs.
8, all inspection and exposure of the defects were repaired by my company and do customer satisfaction so far, the resulting cost of my company to bear.
The shelf life of equipment.
Equipment warranty period is generally installed after the commissioning, the two sides signed a joint signature within 24 months, or by the signing of the contract, the provisions of the contract warranty
：1351289845 Ms. Xu 594651272 Mr. Liu
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